A visually impaired Adelaide woman has told 9News of her outrage at an Uber driver refusing to transport her and her guide dog. Ellen Fraser-Barbour relies on three-and-a-half year-old Inka

to help her get around. She booked an Uber from her Clarence Park home into Adelaide's CBD to attend university yesterday morning, but when the driver arrived she says he refused to

take her. "The Uber driver pulled up and saw my guide dog and then said no I won't take you," said Ms Fraser-Barbour. Ellen says she explained to the driver that by law, and

Uber's policy, he couldn't deny her the trip because of her seeing eye dog. She said, "He still refused and eventually drove off and cancelled the trip. It's frustrating

left stranded." The Royal Society for the Blind's Darrin Johnson says the issue is widespread. "There still seems to be a lack of understanding in the... both the taxi and

the uber environments that when someone does have an accredited guide dog they must be allowed access to these types of transport," said Mr Johnson. Uber says it welcomes assistance

animals and no one should have to go through an experience like Ellen did. The company confirmed the driver involved is being investigated. And went on to say, if it's a first offence a

driver must undergo re-education, and if it happens again they may be banned from the Uber Driver App permanently. Ellen says she just wants it to not get to that step in the first place.

"It might happen once to them, but it happens all the time to people who are vision impaired, and they already have the training, they already have the policy from the very beginning so

there's no reason for them to refuse us in the first place."