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Apple has admitted that there are serious problems with their iPhone X facial recognition system. The problem it appears is Face ID the technology they bragged about when launching their
overpriced smartphone. The sophisticated 3D-sensing face recognition system was supposed to be one of the signature features of the iPhone X now Apple is instructing their stores in
Australia, to either repair or replace faulty devices, the cost to Apple is not known. According to instructions issued to Apple shops the repair procedure involves fixing the rear camera,
which has nothing to do with Face ID. The TrueDepth camera system housed inside the notch is what makes Face ID possible on the iPhone X. Customers who experience Face ID issues are urged to
take their handsets to Apple Stores or authorized service providers. Resellers such as JB Hi Fi and Harvey Norman are referring the problem back to Apple. According to Apple sources the
first step involves trying to repair the device by fixing the rear camera. Apple’s internal documentation claims that if a customer reports that their iPhone X is having Face ID issues, you
may be able to resolve the issue with a rear camera repair. Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see
if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair. Mac OS Rumours claims that it’s unclear what the link between
the rear and front camera is, but it sure looks like an issue with the dual-lens camera on the back might hinder Face ID functionality. If the repair doesn’t work, then a full-device
replacement is advised. Owners of an iPhone X are being advised to have their device checked. Start by visiting the About Post Author David Richards David Richards has been writing about
technology for more than 30 years. A former Fleet Street journalist, he wrote the Award Winning Series on the Federated Ships Painters + Dockers Union for the Bulletin that led to a Royal
Commission. He is also a Logie Winner for Outstanding Contribution To TV Journalism with a story called The Werribee Affair. In 1997, he built the largest Australian technology media company
and prior to that the third largest PR company that became the foundation company for Ogilvy PR. Today he writes about technology and the impact on both business and consumers.