The Bombay Electricity Supply and Transport Undertaking (BEST), Mumbai’s public bus service, has been an integral part of the life of the city’s residents for a century, supporting its

thriving economy. Until a decade ago, it was a source of pride and a model for other Indian cities. However, its decline is now evident, largely due to a lack of transparency in

decision-making regarding its operation and revival. As an environmental activist advocating for sustainable cities and a lifelong BEST user, I find its current state deeply saddening. The

Brihanmumbai Municipal Corporation (BMC) and BEST directly oversee the service's operations…