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THE EUROPEAN CONSUMER ORGANISATION HAS ACCUSED MAJOR AIRLINES - INCLUDING AIR FRANCE, EASYJET AND RYANAIR - OF VIOLATING PASSENGERS’ RIGHTS OVER REIMBURSEMENTS FOR CANCELLED FLIGHTS DURING
THE COVID-19 PANDEMIC. The European Consumer organisation (_Bureau Européen des Unions de Consommateurs (_Beuc)) represents 44 consumer rights organisations from 32 European countries. The
organisation says it has been inundated with thousands of complaints about airlines from European consumers since the pandemic began. In a statement released yesterday (July 22)
director-general of Beuc, Monique Goyens, SAID: “Since the beginning of the Covid-19 crisis numerous airlines have made a mockery of consumer rights. "They have deprived customers of
their right to reimbursements for cancelled flights, and have tricked customers by providing them with information that is partial, incorrect, or unclear on what their rights are.” Beuc have
brought their findings to the European Commission and national consumer rights organisations, signalling the issue as an “extreme alert”. Throughout the Covid-19 crisis, the European
Commission has maintained that customer rights, including the right to refunds for cancelled flights, should be honoured despite unprecedented circumstances for airlines. READ MORE: TRAVEL
FIRMS MUST OFFER CANCELLATION REFUNDS - EU EIGHT AIRLINES SINGLED OUT While Beuc found malpractice throughout the airline sector, it singled out eight companies that had received the most
complaints from European consumers since the start of the pandemic. These were: Aegean, Air France, EasyJet, KLM, Norwegian, Ryanair, TAP Portugal, and Transavia. Now Beuc has brought the
issue to the European Commission an enquiry can begin. The European Commission has 11 organisational members from different countries including consumer rights organisation_ l’UFC-Que
Choisir_ in France. Earlier this month, the European Commission launched infringement proceedings in ten EU countries, including France, to defend customers’ rights to refunds for flights
that had been cancelled due to coronavirus. In the future, similar proceedings may also be referred to the European court of justice. RELATED STORIES FRENCH FLIGHT BOSS: AIR TRAVEL ‘NOT
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