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Advertisement My BT deal ordeal! Our letters editor TONY HAZELL spent hours negotiating a fair deal for his TV and internet, only for the price to be hiked days laterTony Hazell spent hours
negotiating a new two-year TV and internet deal with BTYet just one week later, they emailed him to say his bill will rise by more than 10%He was also told some of his TV channels were going
- but not which ones By TONY HAZELL FOR THE DAILY MAIL
Updated: 04:06 EDT, 24 February 2021
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When it comes to treating customers with complete disdain, I'd like to present the telecoms companies with this year's Oscar.
Earlier this month, I spent a couple of hours negotiating a new two-year deal with BT.
Yet, just one week later, the firm sent an email telling me my bill will rise by more than 10 per cent at the end of March - less than two months into my contract.
It started with an absurdly uninformative letter. Some of my TV channels were going, apparently. But which?
Letters editor Tony Hazell was shocked when BT hiked his monthly bill by 10 per cent less than two months into his contract
Was I to be deprived of reruns of Escape To The Country, or would Mrs H lose her supply of blood-curdling whodunnits? The letter offered no clue. So, with a sinking heart, I plunged into the
morass of trying to get sense from a telecoms company.
A couple of months ago, Money Mail produced an excellent piece showing the best broadband deals.