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CUSTOMERS EXPERIENCED INTERMITTENT SERVICE THROUGHOUT THE EVENING LAST WEEK, WITH THE SYSTEM BRIEFLY COMING BACK ONLINE BEFORE CUTTING OUT AGAIN OVER A 24-HOUR PERIOD LAST WEEK 11:25, 19 May
2025Updated 11:25, 19 May 2025 Sky has issued it's Sky Q customers urgent advice after a major blackout hit the country. Sky TV customers were left in the lurch on Friday morning,
following a significant service disruption that kicked off on Thursday evening. A staggering number of people reported losing access to Sky TV and broadband services from 9pm on Thursday and
onwards. Hopes of waking up to restored services were dashed as customers found they were still unable to watch TV or access the internet. Down Detector, a site that tracks technical
glitches, noted an uptick in complaints about Sky TV being down at 6am following a surge between 9pm and 11pm on Thursday Customers experienced intermittent service throughout the evening,
with the system briefly coming back online before cutting out again. The most affected areas include London, Manchester, Glasgow, Wandsworth, Bolton, Bristol, Nottingham, Sheffield and
Waltham Forest. Reports suggest that nearly 35,000 complaints about a Sky outage were lodged on Thursday night. By 6am on Friday, more than 2,000 disgruntled users had already voiced their
frustration about ongoing issues with Sky TV. Article continues below Full coverage was restored again eventually, but Sky then sent text messages to all of its customers issuing urgent
advice on what to do if they were still suffering from issues – as well as a much-anticipated apology. The message said: “We're extremely sorry if you experienced issues with your Sky Q
services recently. These issues have been fixed. If you're still having trouble, please switch off your box at the mains for 30 seconds, then back on. For mini box issues, also reboot
the main box.” According to OFCOM, customers should contact Sky if they feel they deserve compensation for the outage – especially if it has gone on longer than 24 hours. Officials rules
state that you can get £9.98 for every calendar day that the service is not repaired, which means that anyone still suffering issues since Friday could be entitled to nearly £40s worth of
compensation so far. Lisa Webb, Which? consumer law expert, said: "Understandably, some Sky customers will be incredibly frustrated that they still cannot access TV services after
yesterday evening's outage. Article continues below "While some occasional technical difficulties may be unavoidable, customers should still be able to rely on the fact that a
service they pay for will be provided. "Sky also needs to provide affected customers with a simple route to claim any compensation they might be owed for being unable to access the
service they paid for." _FOR THE LATEST BREAKING NEWS AND STORIES FROM ACROSS THE GLOBE FROM THE DAILY STAR, SIGN UP FOR OUR NEWSLETTERS._