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“There are big delays here and I’m really concerned here about Margaret because I’ve heard situations but she can actually apply to go on the priority services register and contact the
energy company - that’s for older or more vulnerable people - and they will be able to prioritise her hopefully and get that meter sorted out. “You can buy monitors that work externally from
the meters but they’re a bit pricey and you shouldn’t have to do that.” The energy price cap is currently reviewed twice a year, every six months, but Ofgem wants to change this so it is
altered four times a year. The price cap jumped on April 1 from £1,277 to £1,971 a year for those on a default tariff who pay by direct debit. This marks an increase of almost £700 on top of
the average energy bill. In addition to current April 1 and October 1 dates where the new price cap comes into effect each year, further changes could mean prices are also reviewed on
January 1 and July 1.