This means the actual speed you experience can be lower than estimated. It's also worth noting that things can be affected by issues out of Virgin's control. This includes the

devices you’re using, the wiring in your building and the number of users online and accessing a particular website. Also, at peak times, high usage such as during major sporting events, may

cause congestion and slow things down. If you think you're not getting what you are paying for then it's worth keeping a note of your download speeds via services such as

speedtest.net. If things fall below the minimum download speed guarantee for three consecutive days and Virgin is unable to fix the problem within 30 days, you may be able to leave your