British Airways IT failure: what happened and can you claim compensation?

British Airways IT failure: what happened and can you claim compensation?

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A major glitch with British Airways’ computer systems has resulted in almost 100 flights being cancelled and hundreds more delayed.


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The issue occurred this morning, causing problems for customers attempting to check-in online for flights departing from Heathrow, Gatwick and London City airports, The Guardian reports.


Check-in staff also experienced problems with IT systems and the airline was forced to switch over to “back-up manual systems”, the newspaper adds.


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