Play all audios:
THE MONEY SHOULD BE CREDITED BACK TO ACCOUNTS AFTER THE COMPANY ADMITTED OVERESTIMATING CONSUMPTION PER HEAD EARLIER THIS YEAR 13:57, 29 Dec 2023 All Dŵr Cymru Welsh Water customers should
get a £10 rebate after an investigation into the company's leakage performance. In May this year, the company announced the rebate after an internal review found that leakages were
higher than originally stated and that consumption per head was lower. Customers should see the re-payment credited to their account, with some reporting it on December's bill. Every
customer will get the payment and it will be automatically credited to each registered household/business account. This will be done automatically by Welsh Water. Customers do not need to do
anything. Anyone who had a registered account with Welsh Water on March 31, 2023 is eligible and customers will see a credit highlighted online when this has been actioned. The company said
in March that the reimbursement but would aim to have every account credited within six months. READ MORE: DOZENS OF CARS STUCK IN CAR PARK OVER CHRISTMAS IN MURDER INVESTIGATION BARGAIN:
CHARLOTTE TILBURY'S BESTSELLING LIPSTICK CAN NOW BE BOUGHT FOR JUST £7 Article continues below The earlier investigation found that leaks had been running at a much higher level than
previously acknowledged, the company then allocated an additional £54m to tackle leaks over the next two years in order to reduce the level as soon as possible. Welsh Water will spend a
total of £284m in this regard between 2020 and the end of 2025. Watchdog Ofwat sets performance targets for companies on leakage with companies assessed against these targets annually. They
can be penalised or rewarded, depending on their performance. YOU CAN GET MORE STORY UPDATES STRAIGHT TO YOUR INBOX BY SUBSCRIBING TO OUR NEWSLETTERS HERE. In May 2023 Dwr Cymru Welsh Water
said there had been a full review over 15 months with the help of independent experts, that found that deficiencies in governance and management oversight led to the problems that came to
light, which are now said to have been resolved. Article continues below The total discharges for 2021/22 were 240.3ml/do compared to the 157.4ml/do originally stated. This is equivalent to
8.6m3 per km of mains per day, and compares to the latest data available across the industry (from companies' annual performance reports for 2021/22), which varies between 4.5 m3/km/day
(Anglian) and 18.7 m3/km/d (Thames Water).Peter Perry, the company's CEO, said in May: “We are very sorry and disappointed that this has happened. We will invest an additional £54m
over the next two years to detect and reduce leaks as quickly as possible, and we have shared the findings of our investigations with our regulator. "Although it was our robust
assurance process that detected the problem, there were flaws in our governance and management oversight processes that allowed this to happen in the first place. We have made the necessary
changes to our leak reporting methods, and closed the gaps in our reporting and governance processes."