Gregory Reid En español | They called it the “office,” and by all reports, it was a bustling place. The converted house in Jamaica was filled with workers at desks and phones. There were

payroll sheets to track transactions made and commissions paid. Each day, a room manager passed out lists of people to call. A whiteboard tracked how the “salesmen” — and they were called

salesmen — were performing. At the end of the day, a janitor came in to clean up. It would have been easy to assume this was a well-run professional business. In many ways it was — except

the business was fraud. The many “salesmen” were actually pretending to be government officials as they called older Americans to tell them that they'd won a lottery prize worth

small team to pull off that one big heist, _Ocean's Eleven_- style. But the truth is far different. An AARP Bulletin investigation — including interviews with dozens of experts and an

examination of thousands of pages of court documents — shows just how systematic this “industry” has become, with fraud operations functioning in much the same manner as legitimate

businesses establishing work spaces, purchasing leads, employing staff, setting goals, monitoring results and deploying the latest in technology all in an effort to steal your money. So when

you answer that phone call about a prize for a contest you don't remember entering, or patiently listen to a pitch about a can't-miss investment opportunity, remember that behind

that caller is very likely a sophisticated, professional enterprise. And they're part of a big international industry. Older Americans lose roughly $3 billion to fraud each year, the

U.S. Senate Special Committee on Aging reported in 2019. Scammers from around the world tend to target older Americans in particular because they have wealth, tend to be trusting and may be

less sophisticated about technology. "In the U.S., we have a target-rich environment; the majority of baby boomers are retirement age,” says Bill Brown, unit chief of the FBI financial

crimes section. “These assets will be the shiny new object for any criminal enterprise.” Last month, Attorney General William Barr announced that in the past year, more than 400 people have

been charged with fraud against older Americans. Included were alleged scammers from Peru, who were targeting Spanish-speaking Americans by threatening arrest or deportation if they

didn't pay a nonexistent bill, and Singapore, where a man was accused of impersonating an Internal Revenue Service agent to con people into sending money. Technology is also the

fraudster's friend; today, data flows easily, and many international lines of communication like emails and phone calls have become cheap and pervasive. Scammers also share their

tactics online. Brett Johnson — a cybersecurity consultant who formerly led ShadowCrew, one of the first online sites for cybercrime — says online classes on how to steal identities are

offered for $600. This has all turned fraud into a global concern, often driven by a lack of employment opportunity in developing countries and a lack of concern about the victims. “The

basic belief is that the people they are scamming have a lot of money and can afford it,” says Nick Chase, a prosecutor in North Dakota who has helped convict multiple scammers. “They tell

themselves, ‘What I'm doing isn't so bad.’ “ Says Jim Weidner, a lawyer in North Carolina who has defended several people from Jamaica accused of lottery fraud in the U.S.: “Their

mindset is, this is just a business. They do not consider it crime, although they know it is against the law." Interestingly, the practice of American companies outsourcing work

overseas, where wages are lower, has unwittingly built up the fraud industry. Call centers for the Caribbean tourism industry and in places like India have trained workers how to communicate

with U.S. consumers, and some go on to use those skills at illegal call centers. There, crime breeds crime. Law enforcement officials attributed Jamaica's high murder rate in 2017 —

about twice that of Chicago's — at least in part to rival gangs stealing fraud leads from each other, according to Steve Baker, the former Midwest Region director of the Federal Trade

Commission (FTC), who conducted a 2018 study for the Better Business Bureau. In some cases, the fraud operations are multinational. Two Nigerian-born alleged conspirators in a romance scam —

in which impostors woo victims on matchmaking apps and social media — lived in the United States but helped launder money using bank accounts in other countries. Many of their

coconspirators were in Nigeria, and through the scam they could make about $28,000 in three years — or almost $800 per month, according to a New York Times report. Compare that with $28 to

$42 in monthly pay in Nigeria for an administrative position or a job pressing shirts. INSIDE A FRAUD BUSINESS The benefits of creating a professional fraud organization start with

mathematics: More pitches equal more successful “conversions” — to use the parlance of sales — and that equals more money. Scale also allows for specialization. For each person making a

call, there can be additional workers behind the scenes who handle narrower tasks, such as securing names of targets, running the computers and technology, collecting and laundering money,

and managing everything to make it all work together. COMMON FRAUD JOBS LEAD BROKER Sells lists of potential victims, their phone numbers and other personal information to their own net-work

of buyers, whether they are legitimate companies, fraud enterprises or both. SALESMEN Talk to victims, often after they have answered a robocall. Some organizations employ “openers,” who

scam victims first, and “loaders,” who try to increase the amount of money sent. MANAGERS Run the call center or the larger operation. In turn, they take a cut of all “revenue.” In one case,

the ringleaders’ portion was 20 percent, after lower-level workers got their cuts. MULES Transport money taken from victims to the organization. When they are recruited, some may not know

they are work-ing for a criminal enterprise, but the FBI says it is a crime, regardless. HACKERS Expert computer coders who steal consumer information from businesses and online services.

They may use the information to commit other crimes or resell it on the dark web. Bigger scam operators may keep these operations separate, so that few participants know the full scale of

what's happening; a recent report in the _AARP Bulletin_ focused on a man who went to prison for laundering money for a fraud operation even though he had no idea what it did and had

only ever communicated with a single nameless boss. But even smaller-scale fraud operations are well coordinated. “You work with maybe 10 or 15 people that you know and trust,” says security

consultant Johnson. “Think of it as a loose cooperative, where people come in and out, depending on the project." And just as in the business world, some of the tasks of fraud can be

outsourced. For example, there are fraud businesses that simply collect and sell private information for scammers to exploit. “List brokers” are common in legitimate businesses; sales teams

find value in qualified leads — for example, people who have expressed an interest in purchasing a new car by creating an account on a website that compares auto prices, or maybe people who

have a car that is a few years old and could be a prime target for an upgrade. The key difference here is that the people on the lists that fraud operations purchase usually have a

propensity to give out information. Of particular value are what are known as “sucker” lists or “slips.” These are people who responded to an offer, perhaps a nonexistent sweepstakes, by

providing all of their information — name, address, phone number and even Social Security number. That contact information can be sold to scammers all over the globe for as much as $5.50 per

person. A multilayer setup also insulates the people at the top, not unlike the way other organized crime syndicates work. “The top-tier scammers mostly operate through foot soldiers, and

they don't get their hands dirty,” says Kevin Watson, the former head of the Jamaican police's Anti-Lottery Scam Task Force (he now works as a fraud investigator for a bank in

Canada). Kingpins can often be difficult to identify. Take the case of Lavrick Willocks. This Jamaican man was sentenced in 2018 to six years in prison for his role in a lottery scam that

bilked more than 100 mostly older Americans across 31 states out of more than $6 million. His mother, Dahlia Hunter, was also charged. The case was billed as the first major prosecution of a

lottery kingpin. Willocks pleaded guilty, but he also accused U.S. prosecutors of overstating his involvement. “The government tries to portray me as a mastermind,” he said. “If I

hadn't been involved, it wouldn't have stopped anything." Willocks was drawn into the fraud game by a man named Alrick McLeod — also known as Birdman or Z-Bird — who would

host parties attended by coconspirators. Some suspect that McLeod was the actual kingpin; he pleaded guilty to fraud charges in 2017. Yet Jamaican lottery scams continue to thrive. The court

affidavit noted that people who once worked with Willocks “branched off to form their own lottery scam criminal organizations,” although McLeod and Willocks continued to work together.

Three other defendants in that case were later apprehended. Getty Images HOW ORGANIZATIONS SPREAD Just as in legitimate businesses, there's an apprenticeship aspect to fraud. The

inexperienced learn at the feet of their mentors and then break off to start their own businesses. This is how two men named Arash Ketabchi and William Sinclair most likely learned their

trade. They were both employees of something called the Manhattan Professional Group, or the Tax Club, which essentially was an opportunity scheme, promising victims that they would learn

how to run successful home-based businesses. The Tax Club bilked its victims of more than $200 million, according to the FTC, which filed an enforcement action against it in 2013. The Tax

Club was later shut down, but Ketabchi, Sinclair and others had already launched their own enterprise. They'd persuade mostly older people to invest in, say, an online marketing

company, and then they'd perform a bare minimum of work to create documentation that appeared to support the credit card charges. Of course, the promised riches never appeared. Ketabchi

alone got hundreds of thousands of dollars from victims, according to New York City police. Sometimes these associations turn sour, and this illustrates another way that fraud operations

act like businesses. They sue each other. An example: In 2018, the FTC filed complaints against two companies with remarkably similar business models — both versions of the business

opportunity scheme. The first one, called Digital Altitude, was run by a man named Michael Force, who advertised himself as a “former Marine turned millionaire.” It promised customers riches

— “six figures online in the next 90 days or less!” The FTC alleged that Force's scheme bilked victims out of at least $54 million. The second company, cited a few months later, was

called MOBE (My Online Business Education), which promoted a “proven” 21-step system for starting a money-making online business. It targeted older Americans and veterans and, according to

the FTC, bilked them out of about $318 million; some individuals lost more than $20,000. MOBE was started by Matthew Lloyd McPhee, an Australian who lived in Kuala Lumpur, Malaysia, and had

employed Force previously. Two years earlier, in 2016, MOBE sued Digital Altitude — yes, public documents were filed! — alleging that it copied MOBE's material. The parties settled for

an undisclosed amount in October 2017, before being shut down by the FTC. Even then, other associates may scatter, set up shop and perpetuate the frauds. "We may get the principals, but

we don't get every distributor,” says Lois Greisman, who oversees the FTC's marketing practices division. “They take the skills from company A and create company B.” Says Amy

Nofziger, director of the AARP Fraud Watch Network helpline: “Sometimes we are chasing a ghost. You catch one and another one pops up to take its place.” CATCHING THE GO-BETWEENS Some people

who do get caught are the “mules,” fraud workers who simply transport money or play other intermediary roles in scams. In the fall of 2019, the Department of Justice announced a “landmark

money mule initiative,” aimed at stopping such activity. U.S. law enforcement has stopped more than 600 mules and charged more than 30 with crimes. “I used to think they were small fish and

we shouldn't bother with them,” says Chase, the North Dakota prosecutor involved in the Willocks case. “But now I think it's necessary to prosecute them. They know the perpetrators

extensively, and the mule, who is often in America, is the person you can get your hands on.” Take the case of American Melinda Bulgin, convicted in 2018 as a coconspirator in the Willocks

case. She had been transporting money from victims in the U.S. to scammers in Jamaica; working in customer service for an airline enabled her to book inexpensive flights. She also was

involved in obtaining checks, money orders and wire transfers from victims, and in total conspired to defraud people of about $330,000. A boyfriend recruited her into the scam, she

testified: “I was twisted; I thought I was in love.” Says Mark Solomon, a detective in the Greenwich Police Department in Connecticut who specializes in elder fraud, “They may get involved

due to promises of love or companionship, or offers of legitimate employment, or by intimidation, fear, threats, promises of good fortunes or other vices,” he says. “And then they can't

get out.” In 2015, Bulgin was stopped at an airport by Jamaican customs authorities. She was in possession of $14,800 in cash. But focusing on mules can prove tricky. Many fraud

organizations use specific mules for limited times, to insulate those running the organization. And scammers are evolving. Baker notes that a new tactic is to employ people to open bank

accounts and have victims send money to those accounts, minimizing the need to physically transport money. PROTECTING YOURSELF Less risk for a fraud business usually translates to more risk

for the rest of us, as it gets safer and easier for scammers to make their pitches. While the law enforcers we talked with for this report are proud of their work, they acknowledge that the

risk to older Americans remains very real. Fraud organizations are sophisticated and difficult to stop. The takeaway message: If you do respond to that robocall and get connected to a real

person, you have initiated a struggle between one (you) and many (the scammers). They are armed and expert at winning you over, using what-ever psychological means necessary to get your

money. The best advice is what you have heard numerous times: Don't answer calls from numbers you don't know. If you do, be sure to hang up the moment that you realize it's a

robocall. Don't say anything. Be skeptical of any offer that sounds too good to be true. Never agree to a proposition involving your money without doing research. If you do happen to

fall for a scam, report it to authorities immediately. But importantly, don't beat yourself up. 6 HOTSPOTS FOR FRAUD * LIST * | * SLIDESHOW * Photos * * * 1 of * PHOTO BY: Getty/AARP

INDIA Because telemarketing and call centers are big industry here, a large number of workers have built up their English skills and learned how to charm and empathize with Americans. Says

Lois Greisman, who oversees the marketing practices division at the FTC: “By day some may be providing bona fide telemarketing, and by night they become tech-support scammers." * * * 2

of * PHOTO BY: Getty/AARP JAMAICA U.S. and Canadian call centers for legitimate businesses provide a base of customer-service training, as does the hotel and resort industry. Young people in

poverty are drawn to fraud because they see the scammers living in mansions and driving fancy cars. “When schoolchildren are asked what they want to be when they grow up, the number one

answer is Jamaican track star Usain Bolt,” says Julie Getz, executive producer of AARP's The Perfect Scam podcast. “Number two is a scammer." * * * 3 of * PHOTO BY: Getty/AARP

COSTA RICA Scam businesses are prevalent in part because it's difficult to extradite Costa Rican citizens. But Jim Weidner, a North Carolina lawyer who has defended several people

accused of fraud, says Costa Rican operations lure young Jamaicans to work there but fail to tell them that they aren't protected because they don't have Costa Rican citizenship. *

* * 4 of * PHOTO BY: Getty/AARP ROMANIA/EASTERN EUROPE Specialists in high-tech scams often hail from Eastern Europe. Frauds include “ATM skimming” — installing a device that scans

information from your card while a camera captures your PIN. In 2017, U.S. prosecutors indicted the mostly Romanian members of a criminal organization called the Hornea Crew on charges of

running a skimming conspiracy in seven states. “It's hard to say crimes are trademarked,” Detective Mark Solomon says. “But it seems these people are recruited and taught.” * * * 5 of *

PHOTO BY: Getty/AARP FLORIDA The Miami and Tampa areas have long been recognized as incubators for Medicare fraud, says the Miami Herald. One of the biggest recent cases involved a scheme

in which a south Florida company called Lotus Health would convince older people that they needed genetic tests for cancer. Medicare would then pay the labs that ordered the tests; the labs,

in turn, paid kickbacks to the scammers. As a bonus, the scammers got people's Medicare numbers, which could be sold on the black market. * * * 6 of * PHOTO BY: Getty/AARP NIGERIA This

is home to “romance scammers,” who find victims on dating sites or social media. They even create profiles of themselves using stolen photos of attractive people, a practice called

catfishing. The scammers convince victims they have found true love — then ask for money for plane fare or medical bills. MORE ON SCAMS AND FRAUD BEWARE OF THESE 6 SCAMS IN 2020 HOW DO

ROBOCALLS WORK?