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We help Veterans, service members, and their families access VA benefits and services. Benefits we can help with include disability compensation, education benefits, life insurance,
pensions, and home loans.
Hours may vary for different services. Select a service on this page to check the hours.
Most services are available on a walk-in basis, but we'd prefer you have an appointment. You can make a virtual or in-person appointment by scheduling with the Visitor Engagement Reporting
Application (VERA).
When you visit, please bring a current, unexpired photo ID.
Depending on the reason for your visit, you may need to bring additional documents and information about you and your dependents, including
We can help you find out what documents to bring to your visit. We can also request documents for you.
On campus: The Bay Pines VA Voluntary Services team provides free shuttle service on campus to help Veterans get between appointments at the VA Medical Center and the St. Petersburg
Regional Office. These shuttles run continually during our normal business hours.
Pinellas County: Veterans who live locally can use the Pinellas Suncoast Transit Authority (PSTA) to plan a trip to the St. Petersburg Regional Office. Routes and schedules vary, so please
visit the PSTA website for more information.
Parking is free and limited accessible parking is available.
The visitor lot is near the east campus entrance located at Bay Pines Boulevard and 95th Street North. View Bay Pines Campus Map (Regional Office is located at top-left of map)
Note: Google Maps may direct visitors to the employee lot on the west side of the building; however, the visitor lot is on the east side of the building.
The main building entrance is adjacent to the visitor lot and located on the east side of the building.
Please allow time to be screened for security; visitors must present identification.
Public Contact services are available in Room 222. Veterans Readiness & Employment (VR&E) services are available in Room 226.
VA-accredited representatives can help you file a claim or request a decision review.
Get responsible, qualified help from a VA accredited representative.
We can guide you through the disability compensation process. We can help you understand your eligibility, start a claim, or complete your paperwork. If you’ve already filed a disability
claim or requested a decision review, we can help you check the status. If you already receive disability benefits, we can help address any payment issues.
If you’re a Veteran who’s homeless or at risk of becoming homeless, we can help. We can connect you, or a Veteran you care about, with resources throughout VA or in your community. This
includes health care, case management, supportive services, and other resources.
We can help you learn about VA life insurance options for Veterans and families—and the benefits you’ll receive with each plan. We can also help you apply for life insurance or file claims
for benefits.
If you’re a Veteran or service member who experienced military sexual trauma (MST), we can help with benefits-related questions and with filing benefits claims. We can also update you on the
status of claims you’ve already filed. Our MST outreach coordinators can help you find and access VA services and programs.
We’ll help you achieve your job and career goals. We can connect you with one-on-one support, counseling, and training. If you have a service-connected disability that limits your ability to
work or prevents you from working, we can help you explore your options. Our Veteran Readiness and Employment (VR&E or Chapter 31) program can help with learning new skills, finding a new
job, starting a business, getting educational counseling, or returning to your former job.
If you meet certain service, income, and disability requirements, we can help you apply for monthly pension payments.
If you’re the surviving spouse, child, or parent of a service member who died in the line of duty, or the survivor of a Veteran who died from a service-related injury or illness, we can help
you learn about eligibility and apply for VA survivor compensation.
If you’re returning from military service, we can help you readjust to civilian life, understand the benefits you’re entitled to, and enroll. We can also help restart your benefits, file
claims, and connect you with programs that offer mental health services, education, and career counseling.
We can help you prepare for the move from military to civilian life by learning about VA benefits that you may be eligible for. We can also help you find out which time-sensitive benefits to
consider when separating or retiring.
We can help you find and download VA letters and documents that include information about your benefits.
If you receive VA disability compensation, pension, or education benefits, we can help you update your direct deposit information. You’ll need your bank’s routing number and account number
to make the updates.
We can help you request a DD214 or other military service records. We can also help you request your military service treatment and private medical records to support your claim.
We can connect you with a VA-recognized Veterans Service Organization or approved representative who can file a claim, decision review, or appeal on your behalf.
Call our VA benefits hotline at 800-827-1000 (TTY: 711). We’re here 8:00 a.m. to 9:00 p.m. ET, Monday through Friday.