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The recent Cambridge Analytica scandal and congressional testimony of Facebook CEO Mark Zuckerberg has brought global attention to the power and influence of Facebook as a platform. It has
also invigorated discussions about how such platforms should be regulated. Meanwhile, the Australian Competition and Consumer Commission (ACCC) has been conducting an inquiry into the
influence of digital platforms on media and advertising markets in Australia. ------------------------- _ READ MORE: GOOGLE AND FACEBOOK COSY UP TO MEDIA COMPANIES IN RESPONSE TO THE THREAT
OF REGULATION _ ------------------------- Submissions to the inquiry by a range of media outlets, advertisers, as well as Google and Facebook, were published last week. Although Facebook has
expressed interest in participating in regulatory debates, its submission is a disappointing early indication of how we might expect the company to downplay its magnitude and its roles in
future regulatory debates. THE PURPOSE OF THE INQUIRY Late in 2017, the Federal Treasurer, Scott Morrison, directed the ACCC to conduct the inquiry into digital platforms, including search
engines, social networks and other aggregators. As part of the ongoing inquiry, the ACCC will consider: > the impact of digital platforms on the supply of news and > journalistic
content and the implications of this for media content > creators, advertisers and consumers. It came about as a result of negotiations between the government and the former independent
Senator Nick Xenophon. Xenophon insisted on the inquiry in exchange for his support for the government’s changes to Media Ownership laws. To some extent, the inquiry retreads familiar
ground. Old anxieties about declining revenues for journalistic organisations and the advent of internet technologies and internet-focused stakeholders continue a conversation that has been
going for well over a decade. NEWS OUTLETS AIR GRIEVANCES In total, the ACCC published 57 submissions. This includes contributions from most major Australian media organisations, industry
bodies, unions and advertisers. Many respondents took the opportunity to criticise the narrow scope of the inquiry. The inquiry’s scope is somewhat frustrating considering the complexities
digital platforms present. They impact not just media and journalism markets, but also aspects of political, social and everyday life. While the ABC’s submission was generally favourable in
its discussion of online platforms, other Australian media organisations used the inquiry as an opportunity to air grievances about the impact of digital platforms. -------------------------
_ READ MORE: GOVERNMENT REGULATION OF SOCIAL MEDIA WOULD BE A CURE FAR WORSE THAN THE DISEASE _ ------------------------- News Corp accused the platforms of abusing the local market and
engaging in anti-competitive practices. Commercial Radio Australia pointed to a lack of regulation compelling transparent and structured audience metrics. Nine complained of declining
revenues and a lack of platform-specific regulations, while Foxtel raised the issue of copyright infringement. Seven West Media and Ten argued that there is a barrier to entry imposed on
traditional publishers by the significant existing collection of personal data that platforms like Facebook and Google can leverage. THE PLATFORMS RESPOND In their submissions, Facebook and
Google both attempted to build a narrative that emphasised how the tools and systems they provide can empower journalists and other content creators. Meanwhile, they minimised or outright
ignored the opportunity to discuss the broader concerns of the broadcasters, publishers and individuals who are stakeholders in the industries Facebook and Google are operating in. Google’s
short response to the inquiry is not particularly interesting, in part due to its brevity and its focus on championing Google’s notionally positive influence for publishers. Facebook had
significantly more to say in its 56 page submission, which also gives context to Mark Zuckerberg’s recent comments welcoming the potential for regulation. FACEBOOK PLAYS THE UNDERDOG
Facebook’s submission reveals how the company portrays itself to regulators, with an interesting element of self-deprecation. Take for example, the statement that: > Facebook is popular,
but it is just one small part of how > Australians connect with friends, family and the world around us. Given a user-base that dwarfs the population of, well, even the most populous
countries, Facebook’s most compelling option for presenting itself as an underdog in this space is to compare itself by share of “attention”, rather than share of market. Facebook presents
“multi-homing” – the practice of having and using a variety apps on your phone – as a key concern. It paints a picture of precarity in a marketplace that they dominate.
------------------------- _ READ MORE: HOW TO REGULATE FACEBOOK AND THE ONLINE GIANTS IN ONE WORD: TRANSPARENCY _ ------------------------- Facebook’s arguments about competition also ring
hollow because the platform’s design and scale allows it to benefit from significant network effects. Put simply, a network effect is when existing and new users benefit from the growth of a
network. A familiar example of these effects can be seen in the services of mobile phone network providers. Telstra and Optus provide cheaper, or no-cost calls or messaging between
customers of their own service. But the similarities end there. While you could still call a friend with a competing mobile phone provider, there is no such interoperability with platforms
like Facebook. This design helps Facebook protect its market power by keeping total control over the Facebook platfom’s network. If you decide to leave Facebook, you sever the connections
between yourself and other users of the platform. Given Facebook’s focus on augmenting social functions this can, quite literally, be an ostracising endeavour. In spite of both the recent
Cambridge Analytica revelations, and several #deletefacebook campaigns, we’re yet to see a significant exodus of users from the platform. A DISAPPOINTING RESPONSE Facebook has a colossal
user base. Over two billion people use the platform each month, and almost three quarters of those people use Facebook on a daily basis. It owns Instagram and WhatsApp – each of which are
profoundly successful platforms in their own right. Facebook is a titan of this industry, and the sooner it stops pretending to be a bit player, the richer our discourse about platforms and
their role in society can become.